Read what our patients are saying…
“My visit with Dr. Chai was because of neck, jaw and back pain. I would say the improvement since treatment began is 100%. Activities I am now able to do include yard work, picking up tree limbs and mowing the lawn. My advice for people considering jaw joint treatment is to try it – it works.” - Donna L.
“The purpose of consulting with Dr Chai was my ear pain (pressure and plugging up), jaw pain and head pain, teeth eroding/aching, and continual post-nasal/sinus congestion. I no longer feel ear plugging and congestion. Most pains are also alleviated and there are no crunching or popping sounds in my jaw joints! I am now able to stand up straight and not locked hunched forward. I am able to stretch out kinks from my spine and neck easily. I was able to quit using ‘sensitive teeth’ toothpaste. The laser muscle treatments work wonders and the oral appliances are worlds away from regular ‘night guards’. Dr. Chai takes the time to listen and suggests many alternative aspects of treating your symptoms.” – Natasha B.
“We were referred to Dr. Chai because our chiropractor and other practitioners could not help Bianca. The only person that could give her some relief was her cranial sacral therapist, but only to a certain point. Since Bianca started seeing Dr. Chai, she began going back to school. She is socially active again with her friends. Her moods improved. Her headaches are less severe and she functions better. She even tolerates noise better. She is able to talk on the phone again, go on shopping trips with her friends, and attend sleepovers.” - Irene T.
“My jaw would always lock. There was clicking when I opened my mouth and I was getting a lot of headaches. Since treatment began, my jaw hasn’t locked and the clicking is getting better. My headaches have nearly stopped. My advice for people considering TMJ treatment is to go for it.” - Yvonne F.
“Since I started using the snoring appliance made for me, I am experiencing better, more refreshing sleep. Also when I wake, my mouth is no longer dry from sleeping with my mouth open. The appliance, which was originally suggested to reduce teeth grinding, is comfortable to wear and easy to care for. I am very pleased with the results.” – Glenn P.
“I was not able to open my mouth to eat and I had mentally debilitating pain. Within an hour of wearing my mouth appliances, I felt my face and body relaxing. I had somewhere to rest my jaw. I can now open my mouth much wider and am able to put food in my mouth without breaking it down into small, soft pieces. I can now bite down on my teeth without terrible pain to my joint.” - Janna D.
“It’s been three months since I started treatment and I feel very much improved. No head problems at all (I use to get 14 headaches a month), and I am enjoying food now with no jaw pain. When I get up in the morning now, my jaw doesn’t feel tired like it did before. This has helped me a lot. Thank you.” - Melissa M.
“I woke up one morning unable to open my mouth more than one inch due to horrible pain. After some massage, my jaw was able to open more. I wasn’t aware of how much I grinded my teeth until I was wearing my TMJ appliance. Wow. What a difference! My jaw is no longer painful after wearing the appliances (day and night).
After wearing my appliances for approximately 4 months, we went on a one-week vacation. I had forgotten my appliances!! Even with all the relaxation, my jaw became sore again. I was relieved to get home to put my appliance back in.
Now a year later, I have no more jaw pain, I can open my jaw fully, and I am a lot more aware of the contact my teeth make.” – Jacqui D.
“My TMJ treatment with Dr. Chai has really helped relieve my symptoms. My headaches have subsided, and my sinus problems are a lot better. While I do still have slight clicking in my jaw joints, the sound is nowhere as loud as they had been before, when other people could hear me opening and closing my jaws! I am more conscious of my posture and my neck is not as tired or stiff as it had been before treatment. My neck’s range of motion is better as well. The TMJ treatment has improved my physical appearance; my lower jaw is lower and further out, so my smile is not all upper teeth anymore.” – Barb B.
“After a year and a half of treatment, all the symptoms I previously had – including a stiff and sore neck, low-grade headaches, and locking of my jaw with pain – are gone. I am happy that I received this treatment and I am looking forward to continued good dental health.” – Sara V. L.
Well, I had not been to the dentist in 3 years due to bad experience. I have had several bad ones as I have bad teeth. Every visit has built my comfort level. I no longer dread coming to the dentist. I look and feel better with every visit.
The Dr. always has followed up to make sure everything went ok. I was happy and satisfied with the work preformed.
- I no longer fear or dread going to the dentist.
- Always treated great!
Kathryn Hipgrave, March 7, 2012
I had my fillings done. The experience painless sand Dr. Chai was very gentle. .
Good oral health and regular hygiene.
Linda Bell, February 15, 2012
Each time I’ve visited Dr. Chai’s office I’ve had a great experience. The staff here are cheerful, professional and do their best to make every patient feel like a guest with their “Royal Treatment” For the short time I have been a patient at Bradford Family Dentistry, I am none other than impressed by their excellence in customer service and satisfied with treatments and dental procedures.
Astounding customer service. You can receive dental care at a number of facilities in the Bradford area however, Bradford Family Dentistry combines a friendly and comfortable environment with high quality service. A place where smiles are contagious!
Generosity- From the time I’ve become a patient here, it’s felt like Christmas. From a welcome gift to take-home care items specific to my needs, I feel well taken care of in the office and at home.
Julia Carvalho, October 27, 2011
As an employee of Dr. Chai I have seen patients come in and always have a pleasant visit. So, after 7 years I decided to get my wisdom teeth removed. I was nervous just because I had never had teeth removed. It was so quick, I was amazed!! 30 seconds and it was done. Also, my children have had pleasant experiences with Dr. Chai and his staff.
Anonymous, February 2012
When I first met with Dr. Chai I had over 40 dental problems. Without pressure he scheduled me for a reasonable number of visits. I was extremely pleased with his planning and the shorter number of visits. Many dentists would possible stretch the number of visits and limit the work done at each, but Dr. Chai showed the expertise to accomplish a lot in a quick and satisfying manner.
Most people, I believe, dislike the experience of a dentist visit. Dr. Chai and all of his staff provide an atmosphere of welcoming acceptance and friendliness, while maintaining the highest professional standards. From newsletter sent to your home, which detail exact events at the dental clinic, to welcome gifts, a patient recognizes that everyone honestly cares. Dr. Chai and his staff have up-to-date training and experience with the use of a growing field of technology. Due to facial muscle stress, the inside of my mouth was massaged with equipment which also includes a machine which non –invasively kills bacteria on my gums; which cannot be brushed away. I was also introduced to Rotodent, a teeth cleaning system which has turned brushing my teeth at home from a chore to fun!
Neil Steenson, September 23, 2012
First of all, I was delighted to receive an ad in the mail advertising a free first visit and consultation. Upon my arrival I was greeted warmly by all the staff and given a tour of the practice by a pleasant and well informed greeter, who pointed out all the latest equipment for the care of people’s teeth. Very impressive!! I was interviewed by the dental assistant who patiently listened to me explaining my dental problems. She also took x-rays and showed them to me. I finally met Dr. Jesse Chai and he explained them to me and what needed to be done to correct my problems. I was very impressed by his calmness and professionalism.
I will never again fear the injection in my gums. I had many injections in my lower mouth and chin and did not feel a thing. It was amazing! Because of the kindness and hospitality of all the staff and Dr. Jesse Chai I will always look forward with pleasure to any necessary visits I have to make in the future. Also, I will highly recommend your Dental clinic to everyone I meet.
Elizabeth McCann, Oct.19, 2011
I was concerned about Hailey seeing a new dentist as she is very shy and nervous, but Sarah made her feel very comfortable.
Comfort of know knowing that the girls’ teeth are in good hands.
Joanne McConnry, Nov. 24, 2011
Recently I had to have a tooth pulled. Dr. Chai made me feel very comfortable and relaxed, which I usually am not at the dentist. It was done in no time at all and without any discomfort.
Heather Rumble, November 25, 2011
Since the age of ten I have had a HUGE FEAR of going to the dentist. I am now 53 years old and in that span of time have only been to the dentist 3 times, and only for emergencies. Recently I have been experiencing problems with my teeth and gums that are affecting my health. So, after reading a newsletter from Dr. Chai and his team, I felt that they were the best to go to. Of course a dental visit is still not my favourite event but my fears have been calmed and I know I have chosen the best dentist for me. I’m not looking for a “Hollywood” smile, but I know 100% I will have healthy teeth and gums and good overall health.
Corry Greco, September 19, 2011
My first appointment was very welcoming. Being introduced to all the staff, procedures and modern equipment was very informative and made me look forward to coming back.
I love that you always check whether benefits will cover the cost of the procedures. The new electric toothbrush is a great tool to help me maintain healthy teeth.
Monica Noddin, November 21, 2011
My first “one-stop, in-office” crown was a learning experience. I was so pleased with the results and I had a lot less fear about getting others later.
You attract more flies with honey than vinegar. Staff has always been super friendly and I appreciate that they remember my name. The biggest benefit is a better smile. I have had implants, all my silver fillings replaced, bridges and root canals. I feel more confident now.
Carol-Lynne Smilsky, November 22, 2011
My daughter is having an ortho appliance installed today. She was a bit nervous coming to the appointment. When we arrived and she saw that Suada and Antonella were going to be installing it, she was no longer nervous. They made her feel very comfortable throughout the whole appointment. They were also very informative after in explaining the do’s and don’ts.
I value the professionalism and the great knowledge of Dr. Chai and the staff. I love the fact that we do not have to go to an orthodontist to have this procedure done. Dr. Chai is very qualified and always educating himself further.
Sylvia Medoro, November 16, 2011
I’ve been happy with every experience at your clinic.
The one benefit I got was having the crown made right in your office. I didn’t have to wait to have it sent out and to have to come back another time. From the minute I enter the office until the time I leave I feel very comfortable.
Dianne Ingoglia, November 9, 2011
Very professional service and a pleasurable experience as always. I trust the staff and always feel very welcome.
John Gallebo, November 8, 2011
You were all so helpful with the night I fell and broke my 4 front teeth. To be able to get attention so fast after my fall was so very much appreciated. The next morning after an hour and a half I was looking and feeling much better. The care and compassion were superb.
Marilyn Blackman, October 19, 2011
The comfort, friendliness of the staff and accessibility.
Janis Carrie, August 30, 2011
My hygienist, Sarah, discovered a deep cavity during a routine cleaning. Dr. Chai was able to schedule a filling right after my cleaning, thus eliminating the need to come back for a second appointment. I have 3 kids so it is difficult to schedule time. There aren’t many dentists that would rearrange their schedule; it’s usually the other way around. Thank you Bradford Family Dentistry!
One benefit is confidence that my teeth will stay healthy for my lifetime. Dr. Chai’s diagnostic technologies, excellent skills and knowledgeable staff ensure my oral health is a priority. Thank you.
Teresa Ottewell, December 6, 2011
The staff care about you. No pressure to get all the work done that day. The office submits to the insurance company directly and the work is done very well.
Any work that is done has been excellent with no pain. They always call that night or the next day to see how I’m doing!
Steven Dahan, July 12, 2011
Very friendly staff and dentist. I felt comfortable and relaxed. Dr. Chai is quick and knows what he is doing. For someone who is afraid of needles, like myself, Dr. Chai is the best at numbing!
Melanie Orlandi, November 7, 2011
I haven’t had extensive dental work done in so long; I was incredibly anxious and nervous. The entire team made me feel at ease and confident that it was going to be ok. Dr. Chai talked me through the entire process during and after the procedure. I have never been so taken care of. The team truly cares about their patient’s well being. I have set goals for my oral health. I have a true appreciation for oral care because this is just one piece of the puzzle when it comes to my all around general health.
Lisa Ciullo, July 11, 2011
During my visit everything was explained in great detail. All of the staff were friendly. My front teeth were fixed and I am very, very happy with the results.
Nancy Anderson, November 2, 2011
Had 2 filings, the first one of my life, and the experience was pain and stress free. Dr. Chai was quick and gentle.Cancer screening and a healthy set of teeth.
Judy Sauder, July 11, 2011
I had a root canal and everyone was so nice and explained the procedure to me. The staff were very friendly, gentle and compassionate.Getting amazing dental service.
Meghan Lewis, November 2, 2011
Jack had several cavities that required filling for the first time. He is a “gaggy” kid so it required patience to get the work done. The staff were extremely patient with him and supportive. They talked him through the whole process. The kept reassuring him that he was doing a good job and checking in to see if he was doing okay or needed a break. They were quick and efficient and explained to Jack what they were doing e ach step of the way. A job very well done!
My children are happy to come to the dentist! The staff is kind and friendly, and we rarely have to wait to be seen. The staff called to follow up to make sure we are ok.
Janet, Dowdall, November 28, 2011
I’m always happy with all the care my family and I received here. I can highlight that the customer service is at very high level. Everyone working here is very nice and pleasant. Thanks a lot, and I wish you all the best. I’m aware that regular cleaning and treatment is the best way to keep my teeth healthy. My family’s health is the best benefit to me.
Slavka Nogrdy, July 6, 2011
I’ve had to get many fillings and the procedure never hurts. There is a follow up call and that shows that they care. I’ve received tips on how to look after my teeth.
Ken McKelvey, November 7, 2011
The dentists were very good with my teeth. They cleaned by teeth of plaque and cavities. They helped with my teeth when they were hurting because of muscle pain. I have been with Dr. Chai almost my whole life and trust him with my teeth.
A very good benefit I’ve gotten from coming here was that they fixed my teeth and cleaned them. My teeth didn’t hurt anymore when I took a bite of food.
Anthony, June 29 2011
Right from the moment I walked in for the first time I felt very welcome by every staff member. Everything was explained to me and I felt very relaxed. I have not been to a dentist in 12 years because my previous experience wasn’t a very good one. I got great advice on how to take care of my teeth.
Giuliano Cosentino, October 29, 2011
I have never done well with the freezing meds and recently they have not been working. I’ve been afraid to go to the dentist. Dr. Chai assured me he would give me plenty of anesthetic and it was awesome, no pain!
The hygienists were pleasant and the dentist was competent and well trained. I have a pain free experience and now have great looking teeth.
Susan McKelvey, November 7, 2011
Dr. Chai gave me his honest opinion whether or not a root canal was necessary, as well as the pros and cons of either decision. I had the root canal done and have not had any issues and am happy I got it done.
I was pleased with the honest opinion on the situation and the most suitable options. Also, that I was not forced into doing something that was not necessary.
Debbie Doolittle, November 1, 2011
I had my cavity filled at this office and it was a painless process that I enjoyed. I was very happy to have my teeth fixed and healthy again. Thank you for your amazing expertise. You always do a really great job.
One benefit that I got from you guys was getting my fillings done. I value this the most because I care about my health. I am very grateful and thank you again.
Zuzana Nogrady, June 29, 2011
I have been please with all of my experiences here. I received preventative information about Rotodent, brushing and a grinding guard.
Karyn Davies, June 27, 2011
Today’s wisdom tooth extraction went very well; a situation with no complications to speak of. I had a good line of communication with chair side assistant for my questions. I received the peace of mind to know that whatever situation arises with my oral health it will be addressed adequately. There was good communication and understanding of my special needs.
Tim LeBer, November 9, 2011
It is hard to describe just one experience that I was happy with. Everyone is always friendly and welcoming. The biggest benefit is good teeth and dental care which help my overall health. The hygienist always laughs at my antics.
Jeremy Gek, June 22, 2011
Dr. Chai found the tooth that caused aching and pain, that I had for more than 10 years. He was able to fix it. Now I am very happy that I can chew again. Dr. Chai’s staff was very nice, friendly and knowledgeable. They explained all that the insurance covered that the other doctor’s location never mentioned. I was very impressed with the camera that was able to see the cavity the x-ray missed. The staff are very polite. The office is very nice. I received a welcome gift.
Tom Hoang, August 29, 2011
The hygienists are very professional and make a visit to the dentist quite painless. The office has a lot of information for patient education.
Heather Pichora, October 3, 2011
I was happy with my cleaning. I got my teeth cleaned after my braces were taken off. Honesty! I admire and respect the fact that I am told the honest truth about what is going on.
Laura Friedrich, October 31, 2011
All of my experiences with Dr. Chai and his team have been positive. All the members of his team have been friendly as well as professional every time. Dr. Chai has always been very welcoming. The main benefit is that I now have good oral health.
Kenny Pickering, October 31, 2011
I have been happy with every experience I have had with this office, especially when my youngest son Daniel shattered his 2 front teeth. Dr. Chai and his staff immediately dealt with this urgent situation and tended to his needs in a professional, knowledgeable and timely manner. Professionalism and honesty are what I value. I enjoy coming to the office and interacting with all the staff. It is always a pleasant experience.
Jayne Pickering, November 10, 2011
When I shattering my two front teeth Dr. Chai and his staff looked after my needs and ensured that I was comfortable throughout the whole process. I have cleaner teeth. Dealing with the staff at Dr. Chai’s office is always a wonderful experience.
Daniel Pickering, October 31, 2011
Everybody in the office is always so nice and always smiling. It makes coming to the dentist fun. Thanks! I take care of my teeth more now. Thanks!
Andrew Quattrociocchi, October 26, 2011
During a regular check up for my daughter Rebecca, Dr. Chai had noticed how crowded her teeth were. He recommended an ortho exam. My husband and I were very unsure because she was so young (6 years old). We went forward with the exam. During the exam one of the assistants gave us some information and symptoms that people may get from narrow airways. We were shocked because my daughter had many of the symptoms, e.g. leg cramps, nightmares and would lose her breath when playing soccer. After 2 weeks of stating the process Rebecca had no more nightmares or leg cramps. She was able to continue with soccer. We realized that the decision we made was not only for her teeth but also for her overall health. I now keep regular check ups and realize how important oral health is to your overall health.
Nicole Morgan, October 26, 2011
My root canal was a good experience before, during and after. The fear I had was dispelled. My teeth haven’t been cleaned in years and the dental hygienist was absolutely fantastic. The root canals do not hurt and it’s called root canal “therapy”. Oral cleaning was re-instilled in me; this was something I had know I was ignoring, but not anymore!
Deb Cox, October 26, 2011
The service was terrific and everyone was happy. Dr. Chai did a quick and beautiful job on my front tooth. “You’re Amazing!” Thank you. I like the contact via emails and the follow up calls. Everyone here is sooo helpful.
Jodi Alexander, July 8, 2011l
Each visit is pleasurable. I am greeted at the door and walked in. All the staff are chatty and pleasant. I recommended that my family come to Dr. Chai as well. On one occasion I was about to take a trip and one of the hygienists sent me a note to say “have a great time”. Dr. Chai is always professional. He always shakes my hand and his wife, Alice always answers my questions. A great family business! All of my benefits were explained to me. The customer service at this office is really superior. Thanks to them I now have healthier teeth. Thank you!
Jennifer Harrison, June 15, 2011
Dr. Chai afforded me a Saturday when I was in pain. The staff are very nice and supportive.
Edgar Lopez, November 28, 2011
I visited Dr. Chai to have my front teeth corrected. As a child I suffered from crowding and metal allergies. This caused my top front teeth to be severely overlapped and stained. Dr. Chai recommended bonding vs. veneers due to the safety reasons. I received the bonding procedure in a 30 minute session and have never been more pleased with any results. My teeth look amazing and have given me an entirely new smile. When my smile was revealed to me I was in tears and could not be more grateful. I was entirely pleased with my visit and would recommend Dr. Chai to anyone. He is quick, friendly and honest. I couldn’t ask for more.
Honesty- Dr. Chai recommended a cheaper, faster method to fix my teeth, than I had expected. I came in for veneers and was told about bonding, which was cheaper and faster. I’ll be forever grateful!
Pain free- The treatments I received caused me next to no pain.
I had to have emergency dental work done. I was able to come in and Dr. Chai was able to work me into the schedule. During the visit Dr. Chai and all the assistants were comforting and prepared me by telling me what needed to be done. Also, Dr. Chai is very gentle with freezing my gums. That night I received a call from Dr.Chai making sure that I was ok from all the dental work. I couldn’t believe it. With every visit the Bradford Family Dentistry team has continued to make me feel comfortable, welcomed and special. I had a crown done and didn’t have to wait or go to a different dentist. Also, the appointment date and hours are convenient.
Luke Lynn, October 2, 2011
I get some anxiety about going to the dentist and have found dental visits in the past to be painful. All of my visits to Bradford Family Dentistry have been pain free and supportive of my anxious feelings. Everyone in the office is very friendly and genuine.
My hygienist is very gentle and fast. She is vey approachable and personable. Dr. Chai is very quick and calm and the dental assistant is very good at using the suction to remove water and saliva build up with can be uncomfortable.
Crystal Lyn, October 27, 2011
I’ve always received what I expected. Very friendly staff. I have always been afraid of the dentist in the past, but the procedure here has always painless and has changed my perspective.
The staff are very willing to help me and accommodate my needs.
Erendira Miranda, August 23, 2011
I was in a lot of pain and needed a tooth pulled. Seeing that I live in Barrie, I started calling there first, no one wanted to help me and in fact they were very rude. Then I called Dr.Chai’s office. They were all extremely nice and took me in right away. I am very scared of the dentist and because everyone is so friendly it made me much more comfortable. Dr. Chai is very gentle and understanding.
Tammy Fortier, August 8, 2011
After not visiting the dentist for over 2 years, I returned and was treated like I never missed and appointment. My teeth were in poor repair, but my hygienist, Sarah New, did an outstanding job polishing up my scummy mouth. Stains and tartar were removed to reveal my happy smile again. My teeth were in such poor condition that Sarah was required to stay late in order to finish my appointment, but she seemed genuinely happy to stay and finish, giving me my smile back. My teeth had become stained due to poor hygiene. I consciously avoided smiling due to said stains. One visit to your office and a determined hygienist and those stains vanished. I was so pleased with her (Sarah’s) work. Everyone has commented since on what a nice smile I have. All thanks to your practice.
Brian Strong, July 17, 2011
My treatment during this difficult root canal was extremely caring. I was treated with very great consideration. I have never before felt so at ease. I would recommend Dr. Chai to all of my friends and family as he gives the best treatment in dentistry.
I first came to this office 1 year ago and right from that day was made to feel so comfortable, welcomed and relaxed. All options for straightening my teeth were clearly explained and offered. Once a decision was made to go ahead I couldn’t have had more amazing treatment. Everyone was so friendly and made this experience so positive. I came here a year ago embarrassed to smile. I’m leaving here today with the biggest smile I can’t wait to show off to everyone. This was definitely one of the best decisions I made and couldn’t have asked for better service and treatment.
Dear Dr. Chai,
Hello to you and your terrific staff members.
This is not something that I would normally do but I just had to write to let you know that you definitely outdid yourself with the extraction that you preformed last week on a rather stubborn tooth.
You know how afraid I am of “the dentist” and any procedure that needs to be done, but thankfully you and your staff make any experience there tolerable.
The tooth you pulled last week was stubborn as I mentioned, but once out there was no pain, no swelling, no bruising and no need for medication of any kind.
I want to thank you for another job well done and am so happy to have found your office after many years of trial and error.
Can’t thank Dr. Chai enough,
After 2 weeks of dealing with a canker sore in my mouth, with so much pain and trying everything from salt water to over the counter medicine and nothing worked out. Even rinsing with Listerine the pain would go away for a few minutes and then come back. I could not eat or sleep without waking up to terrible pain. I walked into Dr. Chai’s office for an appointment for my son and asked if I could be seen for a sore in my mouth. As soon as Dr. Chai started to laser the sore the pain started to go away. It was amazing, no pain in minutes. I could finally close my mouth and breathe deep.
Once again, thank you so much
Dear Dr. Chai,
When Dr. Hutt retired eight years ago, we were worried about the new “doctor” that would be taking over his practice. After 21 years with Dr. Hutt, we were confident however, that he would entrust his patients with a professional that surpassed his discriminating standards. We are very pleased with the care and attention you and your team have provided our family. In fact, your extended services have surpassed our expectations many times over. We will continue to refer our friends, family and business acquaintances to you as we know they are in good hands.
Thank you very much for all of your support and continuous care, for always going above and beyond what is traditionally considered good service. You and your team have provided us options and careful consideration, under promise and over deliver must be a motto you live by.
On behalf of our family, I want to thank you for everything
Roxanne & Doug Henderson
I appreciate the skill that is demonstrated by Dr. Chai and the staff!Dr. Chai constantly demonstrates a caring, competent and kind professional manner when dealing with his patients. The office staff is also very courteous and professional. The phone call after a major dental procedure is a nice touch! Well done to all of you!
Been to several dentists and Dr. Chai has been the only one to consider my needs. I travel all the way from Barrie just to see him. Really like the work and service.
Dr. Chai, Alice and staff,
Thank you for all you have done for our family.We can think back on several occasions how considerate you have been during our dental crisis.When Brooke had trouble with her braces at night, we left a message, you called right back at 8 p.m. and had us come in, she was so relieved from her pain. This was also during the Christmas holidays.
Thank you for the wonderful work you did on Brooke’s teeth.
Dear “Gang” especially Dr. Chai,
It is human nature to fear change.When I was first told by Dr. Hutt that he was leaving, I was quite upset. I decided to give “the new guy” a chance. I am so glad I did!Your technique, your fresh ideas and enthusiasm were instantly appreciated. As time progressed, you continue to educate yourself to always maintain a state of the art practice. This philosophy has made me a big fan of yours. As I network with my friends, it is quite evident that patients have a lot of loyalty to their dentist. However, as these friends of mine’s dentists retire, I am sure you will have a surge of new business.
Continued good fortune,
A loyal V.I.P.,
The things that I really appreciate about Dr. Chai’s practice are: He personally calls me regarding all of my concerns. (Remember my stress over losing my tooth)State of the art technology. (My friends are all really impressed that I have my crowns made within your office)The friendliness of the staff. (I feel as though I am not going to the dentist but visiting with my friends)Early detection of cavities. (No freezing required)Little thing…..nice comfy slippers and cool movies.
I am very pleased with the results. The procedure was basically painless (very minimal). Taken very good care of by Dr. Chai and his assistants. Very, very happy I had the lumineers procedure. Have a much nice, white smile now! (which I have wanted for years)
Dear Dr. Chai,
Thank you for your caring professional services.In my last visit I spent almost 3 hours as you preformed a root canal and made my new crown. I would never have believed a person could actually nap through a root canal!
I like the outcome of having braces put on. My teeth look amazing, my mouth and jaw all line up. Braces didn’t seem like such a great idea at the start but now getting them off it was all worth it. I am very happy that I got braces. Thank you Dr. Chai and everyone else that made my teeth perfect.
I wish to express my gratitude to your great attitude, high level of skill, your work ethic in general. I have great confidence in your work, and you complete it in a quick and effective manner.
Sedation- Dentist’s are very traumatic for me. I have had sedation for every tooth I have had taken out. If I had known that I could be sedated for other dental work, I would still have some teeth left. I found it was easier to have a tooth pulled under sedation then have it repaired and go through the traumatic experience. Dr. Chai and the nurse were great. I was sedated for 4 hours and it felt like 10 minutes.
I am very nervous to have any procedures done at the dentist. When I have had a root canal done, I opted to have sedation. It was a really good experience. I don’t remember the procedure, and was very relaxed after. I would definitely be doing it with any procedure in the future and would recommend it to anyone who has anxiety. Everything was very safe and I was monitored throughout.
I came in for an opinion to fix my “black” tooth, the office staff was so friendly and helpful, I felt very relaxed. I can’t believe the amazing difference, no pain and a beautiful new white smile.
Thank you Dr. Chai you are terrific.
Dr. Chai’s numbing technique is amazingly gentle! I felt nothing at all! He is a wonderful dentist!
After a year and a half of treatment, all the symptoms I previously had – including stiff and sore neck, low-grade headaches, and locking of my jaw with pain – are gone. I still have a small clicking noise in my jaw joints (which will remain due to the permanent damage done to the jaw joints prior to seeking TMJ treatment). I am happy I received this treatment and I am looking forward to continued good dental health.
Something I have forgotten – I am really impressed by all the workshops and courses you attend. I no we are getting the most up to date information and technology. I know this takes away from your family – which makes it all the more special for us as a patient. (poor Alice and Evan)
I also appreciate how punctual you are. I don’t remember having to wait for long. Someone’s always checking up on me.Which brings about another point, I really appreciate the follow up phone call and the fact that I can just drop in when I need an adjustment. You guys are amazing!! And your staff is outstanding.
Ruth & Don
To Whom It May Concern:
I have been coming to Dr. Jesse Chai for my (and my family’s) dental care for many years. I am currently, and in the past been, very pleased with the level of care, the friendly atmosphere, and professionalism shown to me as a patient of Bradford Family Dentistry.
I would have no hesitation in recommending Dr. Jesse Chai to anyone requiring regular dental care, orthodontic specialties, etc.
Bradford Family Dentistry is a state-of-the-art dental care facility.
Avia J. Eek
I have been a patient of Dr. Chai ever since he first started his practice here in Bradford. I have always been more than satisfied with the quality of treatment I have received over the years.
Through braces, retainers and multiple cleanings, the staff are always helpful, knowledgeable and friendly, and contribute to a great atmosphere in the office.
Thank you, Dr. Chai, for all your great work over the years.
The staff here at Bradford Family Dentistry has always been of great help to the Pecchia family for many years, whether it is a small or large procedure you always are the most helpful! Thanks for many years of great service and many more to come!
Jonathan Pecchia and family
Dear Dr. Chai and Staff,
Thank you so much for your care and pain-free experience for my root canal.The procedure was quick and pain-free!
I really appreciate the calming environment as well.
I will recommend your clinic to my family and friends.
I enjoy coming to Dr. Chai’s office!
The staff is wonderful and make my visit comfortable and pleasant.
Thank you all for your great patience and friendliness!
May 15, 2011
I consider the town of Bradford and surrounding community privileged to have a doctor as proactive in the field of dentistry as Dr. Jesse Chai. With his team of highly trained and professional staff, Dr. Chai continually exceeds my expectations in terms of service, comfort, safety, and the latest in dentistry technology. I find it very reassuring to know that my family is in good hands at Bradford Family Dentistry.
Newton Robinson, ON
Let me start by saying I was actually shocked by the amazing way a new patient is welcomed at Bradford Family Dentistry.
I have been a patient of the same dentist for 25 years. I ventured out looking for an orthodontist.
I found Bradford Family Dentistry’s website easily.
Upon arriving for a consultation, I was presented with a welcome tour and personal welcome letter from the dentist.
If you are thirsty, juice and water are available for the taking along with granola bars and popcorn.
The equipment is the most state of the art I have seen, and did not even realize existed. There is a bacterial finder that seeks out cavities before they are even a cavity so much of the drilling and filling, etc, are eliminated (great for kids). I have 4 crowns from my previous dentist, which took over 8 appointments to install. With Bradford Family Dentistry, you can have your new crown in the same appointment in about 90 minutes. AMAZING!!!
Of course before and after pictures of previous work done on patients is supplied for your perusal.
The computer system is also state of the art for communication between the dentist and the front desk (no more little cards with shaded pictures of teeth with your fillings on it).The staff is friendly and courteous and go out of their way to welcome you.
I would recommend Bradford Family Dentistry for young or old
Thanks to everyone at Bradford Family Dentistry for their friendly, quick and comfortable service and atmosphere. They make coming to the dentist a better experience than ever and make my smile the best it can possibly be.
Today – Everyone happy
Service was terrific.
Dr. Chai – quick, beautiful job on my front tooth! “You’re AMAZING!”
I love contact via email, follow up calls after a difficult appointment, payment through insurance company! Great!
Everyone is soooo helpful.
Each visit is a pleasure – I am greeted at the door and walked in. All the staff is chatty and pleasant but Suada is my regular hygienist and she always remembers me and my fiancé. I recommended that he come to Dr. Chai as well. On one occasion, I was about to take a trip and Suada sent me a note to say “Have a great time!”
Dr. Chai is always professional – he always shakes my hand and Alice is back to say good-bye and answer any questions I have – a great family business!
I love the explanation of my benefits and my fiance’s, superior customer service and healthier teeth!
Such a great service! First time visiting Bradford Family Dentistry. When I heard about Dentistry from the Heart, I thought it was such a great cause and opportunity for people needing work done to have it completed for a happy/healthy smile without having to hurt the bank for it! Great Very Friendly Staff!
Thank you for much! So grateful!
The office staff is very friendly and knowledgeable.
We would like to thank you for your time and generosity for the free cleanings for myself and my family.
We will certainly be back.
Thank you for your wonderful work! It was quick and painless! I will definitely be back! And let others know what a great experience I had!
Thank you Dr. Chai, I came in for one filling and you were kind enough to do another for me. I am just on a senior disability and have been worrying so much as they were both front teeth. I was made to feel so relaxed and comfortable.
With great gratitude,
My experience today was a good one. Dr. Chai you have very friendly staff. The free cleaning, filling or extraction day was today and I think it’s great. I’ve never heard of any other dental office doing something like this. It shows that you really care about people’s oral health. Thanks again, and I will be back.
Awesome cleaning, teeth feel great!
Staff are champs!
Great experience for me as I hate the dentist.
This was my frist visit to Dr. Chai’s office, and it was a great experience. I think it is wonderful what the office is doing for the public today.
The staff was very pleasant and friendly, and my overall experience was awesome!
I want to thank Dr. Chai and all of the staff at Bradford Family Dentistry for such a positive, friendly and welcoming experience.
I will definitely be back in the near future for all my dental needs.
With great thanks, to Dr. Jesse Chai
I would like to thank Dr. Chai and fellow staff for such an amazing job they have done for cleaning up my teeth and filling my cavities. I am looking forward for another visit for any other teeth problems I have. I would also recommend other people to your dentistry as it is so organized and cooperative staff assisting you at their finest abilities. Once again thank you for such an amazing job, looking forward to meeting you again.
It was a wonderful gesture on the office and staff to do this and the opportunity to take part. Whenever someone does this (pay it forward as I call it), it gives me a warm and fuzzy feeling. I will definitely pay it forward somehow in return, not sure what it will be but will do.
Mary Jane Davie
This was a great experience.Dentistry from the Heart – what a great thing. Dr. Chai thank you for everything. See you soon.
Dr. Jesse Chai and his team are wonderful.
The Dentistry from the Heart is a truly selfless act. To offer this service to the people of Bradford is a wonderful gift! We are very pleased to have Dr. Chai as our dentist.